Suvara Theme Support
Need help with the Suvara theme? Fill out the form below and our team will get back to you as soon as possible. For custom development, integrations, or agency services, visit our main Shopify Theme Development Service page instead.
As a Shopify Theme Partner, we provide support for bug fixes and questions about Suvara’s built-in features and settings, at no additional cost. We also offer optional paid services — custom section development, third-party app integrations, and theme update assistance — available separately and not included in the theme’s purchase price.
Submit a Support Request
Petlio Theme Support
Have a question about the Petlio theme, or run into an issue? Fill out the form below and we’ll get back to you within two business days.
As a Shopify Theme Partner, we provide support for bug fixes and questions about Petlio’s built-in features and settings, at no additional cost.
Submit a Support Request
FAQ for Shopify Theme Development Services
Yes. Join the waitlist on the product page or the newsletter—we restock popular items regularly and notify subscribers first.
Most fabric items are machine-washable on gentle cycle; check the care label on each product. Wipe harnesses and plastic parts with mild soap and water; avoid harsh chemicals.
Contact us within 30 days. We’ll help with a return or exchange so you can find a better fit.
Not yet. We’re exploring subscription options for food and essentials—join the newsletter to be notified when it launches.
We offer free returns within 30 days of delivery. Items must be unused and in original packaging. Start a return from your order confirmation email or contact care@petlio.com.
Orders ship within 1–2 business days. Standard delivery takes 3–7 business days in the US. You will receive tracking as soon as your order leaves our warehouse.
Yes. We ship to most countries. International delivery typically takes 7–14 business days. Duties and taxes may apply depending on your region.
Each product page includes a size guide with measurements. When in doubt, size up for comfort—especially for growing pets—or message us with your pet’s weight and breed and we’ll help.
Yes. We source materials intended for pet use and list materials and care notes on every product. If you ever have a concern, contact us and we’ll make it right.
If your order has not shipped yet, email care@petlio.com with your order number and we’ll do our best to update or cancel it. Once shipped, you can use our 30-day return window.
Go to Theme settings → Cart and choose your preferred cart type.
Yes. Go to Theme settings → Story / motion and turn off “Home page paper-slide sections.”